Frequently Asked Questions

Simply click on ‘add to cart’, at this stage you will be able to continue shopping/browsing or proceed to the check out. When you are ready to pay for items (check out), click on the shopping cart and you will be directed to our check out page.

We accept payments made by VISA, MasterCard, PayPal and Direct Deposit. Please see ‘Payment’ for details. We cannot accept orders paid for by cheque, postal order or proforma invoices. Please do not send cash by post.

Since our deliveries are mostly handled by Australia Post, and we cannot offer a specific time or date for when deliveries will be made. We do however endeavour to post on the next business day after payment has been confirmed.

To save Postage and Handling costs, we generally dispatch items together. If ordering more than one item, please wait for the invoice to be issued so that we can combine postage. Refer also ‘Shipping and Returns’.

Yes, you can cancel your order within 14 days of delivery by emailing us to advise that you will be returning your item. Refer also ‘Shipping and Returns’.

PayPal is used to securely send payment over the Internet. When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online. When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers. Please refer Paypal website for specific details of Paypal set-up and features.

We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process. We are always happy to discuss any questions you may have via email – please see ‘Contact us’ for details.

If in possession of a  discount coupon, please enter the unique discount code found on the coupon at checkout.  Please note: this coupon cannot be used in conjunction with items that have previously been discounted or items located in the bargain bin.  If you experience any difficulty in redeeming your coupon, please contact us by email – contactus@pjcollectables.com or phone 0409 623 404.